Orders & Payment

Where do you ship?

We currently ship within all of the U.S., as well as Hawaii and Alaska.

What is your return policy?

We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, simply send us an email at hi@moozii.co within 30 days from the date of your purchase. 

Can I modify my order?

We are unable to make modifications to existing orders at time time. Please email us at hi@moozii.co and we will do everything we can to assist you further.

How do I track my package

After your package is shipped, you will receive an email containing tracking information within 48-72 hours.

Which forms of payment are acceptable?

Moozii accepts PayPal and all major credit cards including: Visa, MasterCard, American Express, and Discover. 

What is the exchange/return policy?

Moozii does not accept exchanges or returns for opened or used products. Returns may only be accepted for unopened boxes of unused product within 30 days of purchase.

Menstrual Products

Are Moozii products non-toxic?

Yes! All Moozii products are non-toxic.

Are all Moozii products vegan?

All Moozii products are vegan

What is Moozii Cup?

Moozii Cup is a reusable period collection device known as a menstrual cup. Moozii Cup sits inside your vaginal canal similarly to a tampon. It collects, rather than absorbing your menstrual fluid, which keeps your vagina's pH balance and natural lubrication in tip-top shape.

It’s also made of 100% medical-grade silicone making it super comfortable to wear.

Which size is right for me?

Here's a break down of the dimensions for each cup:

Choosing the right cup size can be a little tricky, but don't worry, we've got you covered! For most people, either size will work it really comes down to choosing the best fit for your comfort and capacity needs; if you're a first-time cup user or have a light to medium flow we recommend the A cup. The A cup should work out for heavy flows as well, you just may find that you have to empty it and reinsert a bit before the 12hr mark. If you have a flow that is on the heavier side or have had multiple vaginal births, try the B out!

How long will my Moozii Cup last?

With proper care, Moozii Cup can last for years. Most long term cup users intentionally choose to replace theirs after a set amount of time, for example each year or every 3-5 years.

If your cup is showing any signs of deterioration such as powder or film on the cup, severe discoloration, persistent odor, etc - it is time to replace.

Is the packaging recyclable?

Because Moozii Cup sits in the vaginal canal, it cannot be worn during penetrative sex. 

Who can use Moozii Products?

Anyone who menstruates can use our products. However, they may not be the best for teens who are on the smaller side for their age group. We also recommend our products to those who are comfortable with their bodies since they are internally worn.

How do I use Reusable Pads?

For pads, place the pad in underwear, wrap snap closures around underwear and fasten snaps. Machine wash after each use.

Have a question we didn't answer?

Look no further, we got you: Email us at hi@moozii.co